Terms & Conditions

1. Introduction

Welcome to the Vitaminology Limited website www.vitaminology.co (the “Site”).

The Site is operated by Vitaminology Limited (“Vitaminology”, “we”, “us” and/or “our”). Vitaminology Limited is a limited liability company incorporated and registered in England and Wales (registration number: 12242756), whose registered office address is at: 77 New Cavendish Street, London, United Kingdom, W1W 6XB.

If you continue to browse and use the Site, you are agreeing to comply with and be bound by the following terms and conditions (“Terms of Use”), which together with our Privacy Policy: www.vitaminology.co/privacy-policy and Cookie Policy govern our relationship with you in relation to the Site.

You should pay particular attention to the section called "Disclaimers of Liability", as this excludes or limits our legal liability in connection with your use of the Site.

Vitaminology’s aim is to provide useful resources to its users, however you should not rely on opinions or advice available on the Site or Services. The product information on the Site is sourced from each product’s labeling and advertising claims, and is not independently verified by Vitaminology. Always seek advice from a qualified medical doctor or other healthcare professional before acting.

If you breach any of these Terms of Use, we have the right to terminate your access to the Services immediately without notice.

If you disagree with any part of the Terms of Use, please refrain from using the Site or Services and leave the Site immediately.

2. Description of Services

The Site is designed to aggregate and allow you to efficiently access general information, advice and content in relation to health, wellbeing and supplements, (“Services”). You should not rely solely on information and advice available through the Site or Services. The product information on the Site and Services is sourced from each product’s labeling and advertising claims, and is not independently verified by Vitaminology. Always speak to your doctor before acting. You acknowledge and agree that information, advice and content made available on and through the Site and Services is provided for general information purposes only and not as a substitute for medical advice.

Unless otherwise specified, all content and materials published on the Site or through the Services are presented solely for your private, personal and non-commercial use. If accessing the Site or any material or content on the Site or Services infringes any applicable law in your jurisdiction(s), you are not authorised to access or use the Site and you must cease use immediately.

3. Changes to Our Terms of Use

These Terms of Use were last updated on 23 March 2021.

Vitaminology reserves the right, in its sole discretion, to change, modify, add, or remove portions of these Terms of Use at any time. We suggest that you check these Terms of Use periodically for changes. The Terms of Use can be accessed from a link at the bottom of the pages of the Site. Any changes, modifications, additions to, or deletions from these Terms of Use shall be effective immediately upon posting on the Site. You acknowledge that, by using the Site after we post changes to these Terms of Use, you accept and agree to be legally bound by these Terms of Use as changed.

In order to use certain features of our Services, you need to register for an account with us. Your use of these service features will be governed by separate Registration and Booking Terms and Conditions, available here: www.vitaminology.co/terms-of-service.

4. Access

Vitaminology takes reasonable steps to make the Site available at all times, but the Site is provided “as is” and “as available”. Vitaminology reserves the right to modify or discontinue, temporarily or permanently, the Site (or any part thereof) with or without notice. You agree that Vitaminology will not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any part thereof.

5. Intellectual Property Rights

a. Service Content, Software and Trademarks. You acknowledge and agree that the Site and Services may contain content or features (“Service Content”) that are protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. Except as expressly authorised by Vitaminology, you agree not to modify, copy, reverse engineer, reverse assemble or otherwise attempt to discover any source code in the Site or Services, or to frame, scrape, rent, lease, loan, sell, assign, sublicense, distribute or create derivative works based on, or otherwise transfer any right or interest in the Site or the Services, in whole or in part. In connection with your use of the Site and the Services you will not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. If you are blocked by Vitaminology from accessing the Site or the Services (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address). Any use of the Site or the Services other than as specifically authorised herein is strictly prohibited. The technology and software underlying the Site and the Services or distributed in connection therewith are the property of Vitaminology, our affiliates and our licensors. Any rights not expressly granted herein are reserved by Vitaminology.

b. Trade Marks. The Vitaminology name and logos are trademarks and service marks of Vitaminology (collectively the “Vitaminology Trademarks”). Other, product, and service names and logos used and displayed via the Site and the Services may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Vitaminology. Nothing in these Terms of Use or the Site or Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Vitaminology Trademarks or any other trade marks, service marks or logos displayed on the Site or Services, without our prior written permission in each instance. All goodwill generated from the use of Vitaminology Trademarks will inure to our exclusive benefit.

6. Misuse of The Website

a. You may use the Site for lawful purposes only. You must not misuse the Site for any unlawful or fraudulent purposes, including, without limitation, by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. In particular, you must not access without authority, interfere with damage or disrupt the Site or any part of it; any equipment or network on which the Site is stored; any software used in connection with the provision of the Site; or any equipment, software or website owned or used by a third party. You must not attack the Site via a denial-of-service attack.

b. Without prejudice to our other rights or remedies, we reserve the right to take legal proceedings against you for reimbursement of all costs or losses (on an indemnity basis) resulting from your breach of this section of the Terms of Use, and to disclose such information to law enforcement agencies as we reasonably believe is necessary.

7. Third Party Websites and Materials

a. Where the Site contains links to third party websites and resources, these links are provided for your information only. We have not reviewed these websites and are not responsible for their availability, accuracy or content or for any loss or damage that may arise out of your use of them. When you access any other website you understand that it is independent from us and that we have no control over the content or availability of that website. Access to third party websites is entirely at your own risk. You should read any terms and conditions applying to the use of any third party website that you visit and address any complaints or queries relating to such websites to the operator of that website. Please be aware that a link to any other website does not mean that we endorse or approve of or accept any responsibility for the content, or the use of, such a website.

b. You may not use any part of the Site on any other website or link any other website to the Site without our prior written permission.

c. The search results on the Site and any and all associated hyperlinks to third party websites contain aggregated third party information and we therefore exclude any warranties, undertakings, or representations (either express or implied) to the fullest extent permitted under applicable law, that the search result data on the Site and content hosted on any third party website is accurate, true, safe, or approved or verified by any regulatory body or medical institution or authority. Under no circumstances will Vitaminology be liable in any way for any information, advice, content or materials of any third parties, including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content.

d. You acknowledge that Vitaminology does not pre-screen or independently verify content appearing on or through the Site or the Services, but that Vitaminology and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Site or the Services.

8. Disclaimer and Limitation of liability

a. The provisions of this section 8 should be read carefully as they exclude or limit our legal liability in connection with your use of this website.

b. Liability which we do not exclude or limit. Nothing in these Terms of Use will limit or exclude our liability to you for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability which cannot be limited or excluded by law.

c. Limitation of Liability. To the extent we are allowed under applicable law to limit our liability to you, then our liability to you arising under or in connection with the Services or Site, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to £50.

d. Losses we are not liable for. We will not be liable whether in contract, tort (including negligence), breach of statutory duty or otherwise (to the maximum extent permitted by applicable law) for: (i) any direct or indirect economic losses (including without limitation loss of revenues, data, profits, contracts, use, opportunity, business or anticipated savings); (ii) loss of goodwill or reputation; or (iii) special, incidental or consequential loss or damage, suffered or incurred arising out of or in connection with your use of the Site or the Services (which includes without limitation any errors or omissions contained in the Site or the Services, if the Site or the Services are unavailable, or if changes have made to the content of this Site or Services by unauthorised third parties).

e. Events Outside our Control. We will not be liable for any failure or delay resulting from any condition beyond our reasonable control, including but not limited to governmental action or acts of terrorism, pandemics, epidemics, earthquake, fire, flood or other acts of God, labor conditions, power failures, and Internet disturbances.

f. Disclaimer: To the extent permitted by law, our Site and Services and any information, materials, content or advice given on or through the Site or through the Services, whether written, stated or implied, is for information purposes only and is provided “as is” and “as available” and without warranty of any kind by Vitaminology. The product information on the Site or Services is sourced from each product’s labeling and advertising claims, and is not independently verified by Vitaminology. You acknowledge and agree that information, materials advice and content made available on or through the Site and Services is provided for general information purposes only and not as a substitute for medical advice. You agree that you must evaluate, and bear all risks associated with, the use of any information, content or advice appearing on or through the Site or the Services, including any reliance on the accuracy, completeness, or usefulness of such content.

g. Viruses and Harmful Code: We do not guarantee that the Site or the Services will be secure or free from harmful code, viruses or bugs. You must not knowingly introduce to the Site or the Services any viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site or the Services, the server on which the Site and the Services are hosted, or any server, computer or database connected to the Site or the Services. You must not attack the Site or the Services via a denial of service attack or a distributed denial of service attack.

9. Confidentiality

We are unable to guarantee the confidentiality or security of any data passing via the Site or the Services. Accordingly, your use of the Site and the Services is at your own risk.

10. General Terms

These Terms of Use contain the entire agreement between us and you with respect to their subject matter. A person who isn’t a party to these Terms of Use has no rights under them, whether under the Contract (Rights of Third Parties) Act or otherwise. If either we or you have any right to enforce these Terms of Use against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance. If a court or other authority decides that any part of these Terms of Use is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.

11. Applicable Law and Jurisdiction

These Terms of Use, and any disputes arising out of or in connection with them (including non-contractual disputes), are governed by English law and you can bring legal proceedings in relation to our Services or these Service Terms in the English courts. If you live in Scotland you can bring legal proceedings in respect of our Services or these Service Terms in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of our Services or these Service Terms in either the Northern Irish or the English courts.

12. Contact Us

If you have any questions, please contact us at support@vitaminology.co or at Vitaminology Limited, 77 New Cavendish Street, London, United Kingdom, W1W 6XB.

Last Updated: 18 May, 2021

Welcome to Vitaminology!

Vitaminology Limited, a limited liability company incorporated and registered in England and Wales (registration number: 12242756), whose registered office address is at: 77 New Cavendish Street, London, United Kingdom, W1W 6XB (“Vitaminology,” “we,” “us,” “our”) provides its services (described below) to you through our website located at www.vitaminology.co (the “Site”) and its related services (collectively, such services, including any new features and applications, and the Site, the “Services”), subject to the following terms of service (as amended from time to time, the “Terms of Service”). We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date these terms were last revised. We will also notify you, either through the Services user interface, in an email notification or through other reasonable means. Any such changes will become effective no earlier than fourteen (14) days after they are posted, except that changes addressing new functions of the Services or changes made for legal reasons will be effective immediately. Your continued use of the Services after the date any such changes become effective constitutes your acceptance of the new Terms of Service.

You should pay particular attention to the section called "Disclaimers of Liability", as this excludes or limits our legal liability in connection with your use of the Site and the Services. If you do not agree to these Terms of Service, please do not use our Site or Services.

Vitaminology’s aim is to provide useful resources to its users, however you should not rely on opinions or advice available on the Site or Services. The product information on the Site or Services is sourced from each product’s labeling and advertising claims, and is not independently verified by Vitaminology. Always seek advice from a qualified medical doctor or other healthcare professional before acting.

If you breach any of these Terms of Service, we have the right to terminate your access to the Services immediately without notice.

If you are an Expert (as defined below), these Terms of Service govern your access to and use of the Site and the Services, while the Consultancy Service Terms and Conditions (available here ) and the Appointment Terms (available here ) govern our agreement with you with respect to your provision of Appointments (as defined below) and Consultancy Service (as defined in the Consultancy Service Terms and Conditions). Certain of these Terms of Service are not relevant to Experts and do not apply to you in your role as an Expert. This is indicated in the relevant clause.

1. Access to and Use of the ServiceServices Description: The Services are designed to aggregate and allow you to access general information, advice and content in relation to health, wellbeing and supplements, and, if you are an End User, to provide a booking point for selected third party nutritionists, dieticians and other health professionals (“Experts”) who wish to offer their services through the Site. If you are an Expert, the Consultancy Service Terms and Conditions (available here ) and the Appointment Terms (available here ) govern our agreement with you with respect to your provision of Appointments and Consultancy Service.
2. No Reliance: You should not rely solely on information and advice available through the Site or Services. The product information on the Site or Services is sourced from each product’s labeling and advertising claims, or has been provided by Experts, and is not independently verified by Vitaminology. Always speak to your doctor before acting. You acknowledge and agree that information, advice and content made available on or through the Site and Services is provided for general information purposes only and not as a substitute for medical advice. Unless otherwise specified, all content and materials published on the Site are presented solely for your private, personal and non-commercial use. If accessing the Site or using the Services or any material or content on the Site infringes any applicable law in your jurisdiction(s), you are not authorised to access or use the Site or the Services and you must cease use immediately.
   Modifications to Service: Access to the Site and Services is permitted on a temporary basis. Vitaminology reserves the right to modify or discontinue, temporarily or permanently, the Services (or any part of them) with or without notice. You agree that Vitaminology will not be liable to you or to any third party for any modification, suspension or discontinuance of the Services.
   
   Your Account
3. Your Registration Obligations: You may be required to register with Vitaminology in order to access and use certain features of the Site and Services. If you choose to register for the Services you may be asked to provide certain information in the “Personal Profile”, “Health Profile” and “Consultation Intake” forms available via the Services. You agree to provide and maintain true, accurate and current information about yourself as prompted by the Services. If you choose not to provide any information requested via the Services, you acknowledge and agree that you may not be able to use or benefit from certain features of the Services. Information you submit via the “Personal Profile”, “Health Profile” and “Consultation Intake” forms, and certain other information about you, are governed by our Privacy Policy . If you are under 18 years of age, you are not authorised to use the Services, with or without registering.
4. Member Account, Password and Security: You are responsible for maintaining the confidentiality of your password and account for the Site and Services and are fully responsible for any and all activities that occur under your password or account. You agree to (1) immediately notify Vitaminology of any unauthorised use of your password or account or any other breach of security, and (2) ensure that you exit from your account at the end of each session when accessing the Site and Services. Vitaminology will not be liable for any loss or damage arising from your failure to comply with this clause 2(b).
5. Account suspension / closing your account: You can close your account at any time with or without notice to us, by following the instructions to deactivate your account in the ‘Your Account’ section of our Site. We may suspend or permanently close your account at any time if we have reasonable grounds for doing so, including if you have (or we suspect you have) breached these Terms of Service, or if we believe your account has been accessed by a third party, or if we have permanently or temporarily discontinued all or any part of the Services.
   

Appointments

1. This Clause 3 does not apply to Experts. The Consultancy Service Terms and Conditions (available here ) and the Appointment Terms (available here ) govern Vitaminology’s agreement with Experts with respect to Appointments (as defined below) and the provision by Experts of Consultancy Service (as defined in the Consultancy Service Terms and Conditions).
2. General. You may use the booking platform available via our Services to book an appointment with selected Experts who wish to offer their services on this Site (“Appointment”).
3. Booking Process. Appointments are only available to users of the Services who ordinarily reside in the United Kingdom. Each Expert has a specific area of practice in relation to which they can accept Appointments, and they also choose their own operating hours. You can request an Appointment with an Expert on our Site by pressing the ‘Book a Consultation’ (or similar) button at the end of the checkout process. You are responsible for ensuring that your booking request is complete and accurate before submitting it. When you make an Appointment with an Expert, we act as an agent on behalf of that Expert to conclude your request from our Site and to manage your experience throughout the process. Once you have submitted a booking request and we have accepted your payment, a contract will be formed between you and the Expert with respect to the Appointment, on and subject to the terms of these Terms of Service. We will send you an email or other notification confirming your Appointment.
4. Fees for Appointments. We require pre-payment of all fees to secure a booking for an Appointment with an Expert. The fees payable for your Appointment will be shown at the time you book your Appointment. We may change the fees charged for Appointments at any time, however any changes will not apply to Appointments booked before the change comes into effect. Fees include VAT.
5. Payments. Payments for all Appointments are made through Stripe. Stripe is a third party payment provider, and your payment will be processed by Stripe and their terms of use will apply. Stripe’s terms will be made available to you at the time you place your booking request. Payment is made directly to Vitaminology acting as commercial agent on behalf of the Experts only. We are authorised by the Experts to accept payment on their behalf and payment of the fees of any Appointments to us will fulfil your obligation to pay the fees to the Expert in respect of the Appointment.
6. How your Appointment will occur. If you book an Appointment via the Site, the Appointment will occur via our video platform, available through the Site. When booking your Appointment, you will be required to fill in the Consultation Intake Form, and then select your preferred Expert and a time slot in which you would like to attend your Appointment. We recommend that you login to the Services five to ten minutes prior to your Appointment to ensure the video and audio functionality are working properly.
7. Your Responsibilities: It is your sole responsibility to include accurate information in the Consultation Intake Form and to tell the Expert about any medical or health-related conditions or special needs (including, e.g., allergies) that are or may be relevant to the services the Expert provides. If you fail to disclose such information to the relevant Expert, then to the extent permitted by law, neither we nor the Expert will be liable for any injury, loss or damage you suffer as a result of or in connection with any services, advice or information provided during the Appointment that arises out of or in connection with your failure to disclose that information. It is your responsibility to confirm the time you have selected for your Appointment is correct, and to login to the Services and the video platform to be available to speak to an Expert through our video platform at the time of the Appointment. It is also your responsibility to ensure your equipment (computer, laptop, netbook, tablet or other mobile device) meets the necessary technical specifications to enable you to access and use the Services and the video platform available through the Services during your Appointment. We will not refund any amounts paid by you for an Appointment if you cannot attend an Appointment because your equipment didn’t meet the necessary technical specifications.
8. The Expert’s Role. Each Expert is solely responsible for any advice or information given to you during an Appointment. By its nature, a virtual Appointment may not always be sufficient for your needs and is unlikely to be appropriate or sufficient for emergency conditions. We recommend that you discuss any advice, information, instructions, materials or content provided by an Expert with your usual doctor. The information and advice provided by Experts during an Appointment is based on the information you have supplied to the Expert, directly, during the Appointment, or via the Services. It is your responsibility to ensure this information is correct and complete and you accept that failure to do so may affect the information and advice the Expert gives to you and may have consequences for which neither we nor the Expert are not responsible. In the event that you do not fully understand any information given during your Appointment, it is your responsibility to raise this during your Appointment with the Expert.
9. Our Role: We act as a commercial agent for the Experts with whom you may book an Appointment. The Experts will provide the services during and constituting the Appointment, not us. It is the Experts’ responsibility to complete your Appointment and we simply provide the platform that helps you book and attend an Appointment with the Expert(s) of your choosing, and we take payment on their behalf. The contract for the services provided during an Appointment is directly between you and the relevant Expert, as outlined in clause 3(b) above. We make efforts to verify but cannot warrant or guarantee an Expert’s purported identity or credentials. For these reasons, we cannot and do not represent, warrant or guarantee the accuracy of the credentials or the identities of the Experts, or any particular level of expertise. You acknowledge and agree that Vitaminology is not responsible for, and will not be liable for, any loss or damage caused by your reliance on any advice, information, instructions, materials or content provided by an Expert, whether before, during or after an Appointment.
10. If you have any concerns or issues with your Appointment. We are not liable for any services, advice, information or materials provided by Experts. Your sole recourse in connection with any Advice provided during an Appoitment is against the relevant Expert. If you have any issues or concerns with the services provided by an Expert, you should raise these directly with the Expert. If you are a consumer, you have legal rights in relation to services that are not performed with reasonable care and skill or are otherwise not as described. Advice about your legal rights is available from the Citizens Advice website. Nothing in these Terms of Service will affect your rights at law.
11. Cancelling and Rescheduling Appointments. If you are a consumer, laws in the United Kingdom give you a right to change your mind and cancel your Appointment. If you wish to exercise this right of cancellation, you must inform us of your decision within 14 days after the date on which you book the Appointment. Please use the Cancellation Form or contact us. If your Appointment is booked for a date before the cancellation period expires, your booking is an express request to the Expert to provide the services you have requested within the cancellation period. If you decide to cancel your Appointment, you may still be charged for any services supplied until we are informed of your decision. In addition to your consumer rights, you may cancel or reschedule your Appointment and receive a full refund if you cancel up to 24 hours before the Appointment time. If you cancel an Appointment within 24 hours of the scheduled Appointment time, we will refund to you fifty percent (50%) of the fees paid for the Appointment.
12. If you are late or fail to turn up. If you fail to attend your Appointment or are more than 5 minutes late to your booked Appointment, you will be deemed to have cancelled your Appointment and not be entitled to a refund of the fees paid for the Appointment.
13. Our rights to cancel an Appointment. We do our best to fulfil all Appointments, but sometimes we or an Expert might need to cancel or reschedule your Appointment. We and the Expert may notify you that your Appointment needs to be cancelled or rescheduled at any time before your scheduled Appointment time. If this occurs, we will do our best to offer you a new Appointment time, and if we do so, you will have the option to accept a rescheduled Appointment, or to cancel your Appointment. You will not be charged for any Appointments cancelled by us or an Expert, or cancelled by you if we notified you that the Appointment needed to be rescheduled, and we will reimburse you for any payment already made using the same method you used to pay for your Appointment.

Intellectual Property Rights

1. Service Content, Software and Trademarks. You acknowledge and agree that the Site and Services may contain content or features (“Service Content”) that are protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. Except as expressly authorised by Vitaminology, you agree not to modify, copy, reverse engineer, reverse assemble or otherwise attempt to discover any source code in the Site or Services, or to frame, scrape, rent, lease, loan, sell, assign, sublicense, distribute or create derivative works based on, or otherwise transfer any right or interest in the Site or the Services, in whole or in part. In connection with your use of the Site and the Services you will not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. If you are blocked by Vitaminology from accessing the Site or the Services (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address). Any use of the Site or the Services other than as specifically authorised herein is strictly prohibited. The technology and software underlying the Site and the Services or distributed in connection therewith are the property of Vitaminology, our affiliates and our licensors. Any rights not expressly granted herein are reserved by Vitaminology.
2. Trade Marks. The Vitaminology name and logos are trademarks and service marks of Vitaminology (collectively the “Vitaminology Trademarks”). Other, product and service names and logos used and displayed via the Site and the Services may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Vitaminology. Nothing in these Terms of Service or the Site or Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Vitaminology Trademarks or any other trade marks, service marks or logos displayed on the Site or Services, without our prior written permission in each instance. All goodwill generated from the use of Vitaminology Trademarks will inure to our exclusive benefit.
   

Our Liability to You.

1. Liability which we do not exclude or limit. Nothing in these Terms of Service will limit or exclude our liability to you for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability which cannot be limited or excluded by law.
2. Limitation of Liability. Limitation of Liability. To the extent we are allowed under applicable law to limit our liability to you, then our liability to you arising under or in connection with the Services or Site, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to £50.
3. Losses we are not liable for. We will not be liable whether in contract, tort (including negligence), breach of statutory duty or otherwise (to the maximum extent permitted by applicable law) for: (i) any direct or indirect economic losses (including without limitation loss of revenues, data, profits, contracts, use, opportunity, business or anticipated savings); (ii) loss of goodwill or reputation; or (iii) special, incidental or consequential loss or damage, suffered or incurred arising out of or in connection with your use of the Site or the Services (which includes without limitation any errors or omissions contained in the Site or the Services, if the Site or the Services are unavailable, or if changes have made to the content of this Site or Services by unauthorised third parties).
4. Events Outside our Control. We will not be liable for any failure or delay resulting from any condition beyond our reasonable control, including but not limited to governmental action or acts of terrorism, pandemics, epidemics, earthquake, fire, flood or other acts of God, labor conditions, power failures, and Internet disturbances.
5. Disclaimer: To the extent permitted by law, our Site and Services and any information, materials, content or advice given on or through the Site or through the Services, whether written, stated or implied, is for information purposes only and is provided “as is” and “as available” and without warranty of any kind by Vitaminology. The product information on the Site or Services is sourced from each product’s labeling and advertising claims, and is not independently verified by Vitaminology. You acknowledge and agree that information, materials advice and content made available on or through the Site and Services is provided for general information purposes only and not as a substitute for medical advice. You agree that you must evaluate, and bear all risks associated with, the use of any information, content or advice appearing on or through the Site or the Services, including any reliance on the accuracy, completeness, or usefulness of such content.
6. Experts. We have taken steps to verify the credentials of Experts with whom you can book Appointments through the Services. We aim to ensure only appropriately qualified professionals are engaged as Experts, but we cannot guarantee any particular level of expertise. We make efforts to verify but cannot warrant or guarantee an Expert’s purported identity or credentials. For these reasons, we cannot and do not represent, warrant or guarantee the accuracy of the credentials or the identities of the Experts. You acknowledge and agree Vitaminology is not responsible for, and will not be liable for, any loss or damage caused by your reliance on any advice, information, instructions, materials or content provided by an Expert, whether before, during or after an Appointment, or in any content published on the Site or via the Services by an Expert. Your sole recourse in connection with any information, advice, materials, services or content provided during an Appointment or otherwise by an Expert is against the relevant Expert. If there are any issues with an Appointment or any services provided by an Expert, you should contact the Expert directly.
7. Availability of the Platform: While we do our best to avoid interruptions or unavailability of the Services and the Site, we cannot guarantee that the Services or the Site, or any content on or available through them will always be unavailable, uninterrupted or error free.
8. Viruses and Harmful Code: We do not guarantee that the Site or the Services will be secure or free from harmful code, viruses or bugs. You must not knowingly introduce to the Site or the Services any viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site or the Services, the server on which the Site and the Services are hosted, or any server, computer or database connected to the Site or the Services. You must not attack the Site or the Services via a denial of service attack or a distributed denial of service attack.
9. Third Party Material. All product information and content on the Site or the Services is third party material. We therefore exclude any warranties, undertakings, or representations (either express or implied) to the fullest extent permitted under applicable law, that the product information on the Site and content hosted on any third party website is accurate, true, safe, or approved or verified by any regulatory body or medical institution or authority. Under no circumstances will Vitaminology be liable in any way for any information, advice, content or materials of any third parties (including Experts), including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content. You acknowledge that Vitaminology does not pre-screen or independently verify content appearing on or through the Site or the Services, but that Vitaminology and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Site or the Services.
10. Third Party Websites. The Site and the Services may provide links or other access to other sites and resources on the Internet. Vitaminology has no control over such sites and resources and Vitaminology is not responsible for and does not endorse such sites and resources. You further acknowledge and agree that Vitaminology will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, events, goods or services available on or through any such site or resource. Any dealings you have with third parties found while using the Site or the Services are between you and the third party, and you agree that Vitaminology is not liable for any loss or claim that you may have against any such third party.
11. Data Protection. We process your personal data in accordance with our Privacy Policy which can be found here.

Your Responsibilities.

1. Warranty. By Using the Site and the Services, you warrant that any information you provide, whether to us or an Expert or any user of the Site and Services, is true and accurate, is not misleading, and is offered in good faith. You may only use the Site and the Services for your own private use, and not for any commercial, business or resale purposes, provided that if you are an Expert, you may use the Site and the Services to provide Appointments and Consultancy Services in accordance with the Consultancy Service Terms and Conditions (available here ) and the Appointment Terms (available here ).
2. Access to Services. You are responsible for making all arrangements necessary to access and use the Site and Services and should ensure you have sufficient anti-virus software. You are responsible for all use of the Site and Services via your account.

Termination and Suspension

1. Our Rights to Suspend and Terminate. You agree that Vitaminology, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Site or Services if we believe that you have violated or acted inconsistently with the letter or spirit of these Terms of Service. Any suspected fraudulent, abusive or illegal activity that may be grounds for termination of your use of Site or Services, may be referred to appropriate law enforcement authorities. Vitaminology may also in its sole discretion and at any time discontinue providing the Site or Services, or any part thereof, or may remove and discard any content within the Site or Services, with or without notice. Where reasonably possible, you will be advised on the termination of your access to the Site or Services under any provision of this Terms of Service. Upon such termination of your access to the Site or Services, you acknowledge and agree that Vitaminology may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Site or Services. Further, you agree that Vitaminology will not be liable to you or any third party for any termination of your access to the Site or Services.
   
   
2. Electronic Communications. You agree to receive electronically all communications and notices that we provide in connection with the Site and the Services. We may be required to provide you with communications in written form, which you agree to receive electronically instead of in paper form, including by sending to the email address registered to your account, or by posting notice or communicating with you via our website. Communications include these Service Terms and any and all other agreements or policies to which you must agree in order to use the Services, including updates to those agreements and policies, payment authorisations and transaction receipts or confirmations and customer service matters.
3. General Terms. These Terms of Service contain the entire agreement between us and you with respect to their subject matter (provided that if you are an Expert, the Consultancy Service Terms and Conditions (available here ) and the Appointment Terms (available here ) govern our agreement with you with respect to your provision of Appointments and Consultancy Services (as defined in the Consultancy Service Terms and Conditions). A person who is not a party to these Terms of Service has no rights under them, whether under the Contracts (Rights of Third Parties) Act or otherwise. If either we or you have any right to enforce these Terms of Service against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance. If a court or other authority decides that any part of these Terms of Service is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.
4. Applicable Law and Jurisdiction. These Terms of Service, and any disputes arising out of or in connection with them (including non-contractual disputes), are governed by English law and you can bring legal proceedings in relation to our Services or these Service Terms in the English courts. If you are a consumer and you live in Scotland you can bring legal proceedings in respect of our Services or these Service Terms in either the Scottish or the English courts. If you are a consumer and you live in Northern Ireland you can bring legal proceedings in respect of our Services or these Service Terms in either the Northern Irish or the English courts.
   

Contact Us.

If you have any questions, please contact us at ‘support@vitaminology.co’ or at Vitaminology Limited, 77 New Cavendish Street, London, United Kingdom, W1W 6XB.

This privacy policy (“Privacy Policy”) describes how and when Vitaminology Limited (“Vitaminology”, “we”, “us” and/or “our”) collects, uses and shares your personal data when you use the website www.vitaminology.co and/or communicate with Vitaminology through another contact channel (collectively, the “Services”).

Vitaminology Limited with its address at 77 Cavendish Street, London W1W 6XB, United Kingdom will be the controller of your personal data. We collect your personal data through your interaction with our Services. When you use our Services, you acknowledge that we will handle your personal data as described in this Privacy Policy, therefore we recommend that you read it carefully.

1. The personal data we collect from you

When you interact with our Services we may collect personal data when you submit it to us in the following ways:

• Your personal profile: if you choose to set up an account with us, we will ask you to provide some personal details, such as your first name, last name, the country you are located (so we are able to display the correct price of the product) and your postcode. To set up your account with us, we may ask for you to provide a username and password. You will also have the option to provide your gender and date of birth, but these data fields are just optional.
• Health profile: if you wish to, you can set up a health profile which will help us to provide you with more personalised search results, such as the particular life goals you wish to achieve, any relevant health conditions, your dietary requirements and information on the vitamins you are currently taking.
• Your vitamins: if you decide to search for vitamins through our website you can save your search results. If you wish to purchase any vitamins which feature on our website, we will direct you to the third party’s webpage where you can purchase the vitamins directly. Please note that you do not purchase vitamins from our website.
• Consultations: if you wish to arrange a consultation with a nutritional therapist, you can select the therapist you wish to arrange a consultation with, book a time and date, and make payment (via Stripe, our third party payment processor – please note that we do not have any access to your payment information processed by Stripe). Once the therapist has been notified of your booking, they will request for you to complete a “Client Intake Form” which will ask you for details concerning medical history, previous and/or existing health conditions as well as any relevant medical symptoms, food diary, allergies, family health history, lifestyle and nutrition.
• Nutritional therapist: if you are a nutritional therapist engaged with our service we hold certain personal data about you for users of our website to connect with you and arrange a consultation. This personal data will include, full name, job title, qualifications, areas of expertise, photo image and work address.
• Contact page: when you send us an enquiry via our contact page, we will collect your full name, email address and the details of your enquiry.
• Automated technologies: the servers hosting the website automatically record certain information about you when you use the website, including details of your IP address, operating device, search terms, search filers clicked on, purchase links clicked, nutritional therapists viewed and/or saved. Vitaminology may use this information to understand the manner in which pages of the website have been visited in order to monitor and improve the website. For further details please see the section on “Cookies” below.

2. How we use your personal data

Under applicable data protection laws, we are required to specify the legal basis under which we are allowed to process your personal data. Generally, we may process your personal data to perform our services to you, for the establishment, exercise or defence of legal claims or proceedings and to comply with our legal and regulatory obligations, for our legitimate interests or where we have your consent. We may use your personal data as follows:

· To process any request or enquiry you make in connection with the products we feature or our Services generally;

· To allow you to search for products on our website, as well as to allow you to save your searches;

· To personalise our Services to you and provide you with a personalised experience on our websitepersonalise our services, offers and promotions to you and provide you with a personalised experience on our sitespersonalise our services, offers and promotions to you and provide you with a personalised experience on our sites;

· To offer you website content that includes items that you might be interested in;

· To connect you and arrange a consultation with a nutritional therapist;

· To notify you about changes to our Services and provide you customer service;

· To improve and monitor the quality of our Services;

· To protect the security of and managing access to our premises, IT and communication systems, online platforms, website and other systems, preventing and detecting security threats, fraud or other criminal or malicious activities;

· To comply with our legal and regulatory obligations and requests, including reporting to and/or being audited or investigated by national and international regulatory bodies;

· To comply with court orders and to exercise and/or defend our legal rights;

· To manage consultation booking and customer support;

· To understand how you visit our website, how you interact with us and to enrich your user experience, and to tailor your searches to your needs; and

· To send you communications about our products and services which may be of interest to you, as described in the “Marketing” section below.

If Vitaminology intends on using any personal data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the personal data is collected.

We may conduct data analysis and research to gather data on market insights about trends in the industry as well as information on the popularity of certain products. Please note, however, that any data used for these purposes will be aggregated and you will not be able to be identified from it.

3. Marketing

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).We may use your personal data (such as your personal profile data, health profile data, usage data to form a view on what think you want or need, or what may be of interest to you. This is how we decide which products and services may be relevant to you. We may, therefore, contact you by email and/or SMS to provide you with information about relevant products and services similar to those which you have searched for or bought previously on our website.

You may opt out of receiving our marketing communications by following the details in each communication we send to you or at any time by contacting us at: support@vitaminology.co.

We will continue to contact you for non-marketing related purposes where we need to issue a field corrective or safety notice, or to where we need to send certain information to you under a legal, regulatory, or ethical requirement.

4. Cookies

(a) Our use of cookies and other technologies

As many other websites, we use cookie technologies to collect data concerning the use of website and to improve our Services.

Cookies may be stored on your device and sent back to you when you use the Services a second time. Through cookies, websites record the actions and preferences of users so as to prevent the user to enter them when the user returns to the website a second time or when the user browses another page of the same website. Cookies are also used to monitor browsing sessions, to store information about users who have access to the site and may contain a unique identification code that makes it possible to trace the user's browsing session in the website, for statistical and advertising purposes. Users may also download on their devices cookies owned by websites and servers other than the site they are visiting at that time ("Third Party Cookies"). Some cookies are necessary for the technical functioning of the site; if you do not accept this type of cookie, some functionalities and features of the site may not be accessible.

There are different types of cookies, depending on their characteristics and functions, and they may be stored on the users’ devices for different periods of time: session cookies are erased at the end of each browsing session; persistent cookies can persist until the date predetermined by their owner.

Vitaminology uses the following cookies on the website:

· Strictly necessary cookies: these cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.

· Performance cookies: these cookies are used by Google Analytics to collect information on how you use our website including viewing trends.

· Functional cookies: these cookies allow users to navigate according to certain predetermined criteria, such as the language or products to be purchased, in order to improve the quality of the service.

· Targeted and advertising cookies: these cookies are specifically designed to gather information from you on your device to build user profiles from users to the website to gather and provide better search results for you.

Strictly necessary cookies are necessary to provide the website to you. We use such cookies without your prior consent. All other cookies are dropped after you have consented via the cookie banner on our website.

We may change our use of cookies over time, but our use of cookies will generally fall into the above categories. Please visit this page regularly so that you are aware of any changes.

Please pay attention to the fact that if you choose to disable certain cookies, even through the browser, the website may not work properly, and some of its features may not be available or may not work properly.

(b) Opting out of cookies and other similar technologies

Users can select the cookies that they wish to enable, disable or delete (totally or partially) using the tools offered by the browser used. In any case, it should be noted that the disabling of technical / functional cookies could lead to a deterioration in the use of the site and that some services offered or some features of the site may not work properly or not be available, and that users may be asked to change or insert manually some information or preferences whenever they visit the site.

(c) Third party cookies

This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as "Google"). Google Analytics uses cookies to help a website to analyse how users use the website. The information generated by the cookie about your use of our website (including your IP address) will be transmitted and stored by Google on servers in the USA.

You can block the cookie’s collection of data regarding your use of this website (including your IP address) as well as the processing of this data by Google, by downloading and installing the browser add-on found under the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

As an alternative to the browser add-on, you can go to https://tools.google.com/dlpage/gaoptout in order to opt out from being tracked by Google Analytics within this website in the future. An opt-out cookie will be stored on your device, which means that you will have to click this link again if you delete your cookies.

For more information on cookies and how they can be managed and deleted please visit http://www.allaboutcookies.org/ or http://www.networkadvertising.org/choices/.

5. Our disclosure of your personal data

We may share your personal data with the following:

· Third party service providers: Third parties who provide services to us have access to your personal data, for example, we engage providers of website analytics, hosting and cloud computing service and other IT services in addition to other administrative services.

· Payment processor: if you wish to arrange a consultation with a nutritional therapist, you will need to make payment. To process your payment we use Stripe, a third party payment processor. Your payment will be processed by Stripe who processes your personal data, including payment information, in accordance with its privacy policy. You can access its privacy policy via this link: Privacy Policy - United Kingdom | Stripe | United Kingdom.

· Administrative and legal reasons. We may disclose personal data as we deem necessary and appropriate under applicable laws, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process; in response to lawful requests by public, governmental and regulatory authorities.

· Business transfers. We may disclose and transfer your information and data to a third party: (a) if we assign our rights regarding any of the information to a third party or (b) in connection with a corporate merger, consolidation, restructuring, sale of certain of our ownership interests, assets, or both, or other corporate change, including without limitation, during the course of any due diligence process.

6. Security measures

We make use of physical, technical and administrative measures to safeguard the information in our possession against loss, theft and unauthorised use, communication or modification of personal data. Please pay attention to the fact that, in any case, no transmission or storage of personal data can be guaranteed as 100% secure. Consequently, while committing ourselves to protect the information in our possession, we cannot guarantee or ensure the total security of any information that you send us.

7. Children

Our Services are not aimed at individuals under 18. If you are aware of the fact that a minor under 18 has given us your personal data, please contact us at: support@vitaminology.co.

We do not intentionally collect personal data from children under 18. If we are aware of the fact that a minor under 18 has given us his/her personal data, we will take the necessary measures to remove this information.

8. Amendments to this privacy policy

We may revise this Privacy Policy over time. The most recent version of the Privacy Policy will govern Vitaminology's use of your personal data and will be available on the website: www.vitaminology.co/privacy-policy. We may make changes to this Privacy Policy in our sole discretion. By continuing to access or use our Services after any changes have become effective, you accept the terms of the Privacy Policy as revised.

9. Data retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected and processed, in accordance with our retention policies, and in accordance with applicable laws or until you withdraw your consent (where applicable). To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we use your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

10. Data transfers

The data that we, or our third party service providers, collect from you may be stored in the United Kingdom and/or European Economic Area (“EEA”) as well as being transferred to a destination outside the EEA, such as to the United States. This location may not provide the same protections as the data protection laws in the United Kingdom and/or EEA. Where the country we transfer your personal data to outside the EEA is not already recognised by the European Commission as providing adequate protection, we will implement appropriate safeguards (such as the European Commission approved standard contractual clauses) to govern such transfers, pursuant to applicable data protection laws. Vitaminology will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. If you require further information, please contact us at: support@vitaminology.co.

11. Links to other websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Vitaminology (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that Vitaminology endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

12. Terms and conditions

Your access to and use of the website is subject to the Terms of Use: www.vitaminology.co/terms-of-use .

13. Your rights

You may have the right to: (a) access the personal data we hold about you; (b) request we correct any inaccurate personal data we hold about you; (c) request we delete any personal data we hold about you; (d) restrict the processing of personal data we hold about you; (e) object to the processing of personal data we hold about you; (f) not be subjected to a decision based solely on automated processing, including profiling; and/or (f) receive any personal data we hold about you in a structured and commonly used machine readable format or have such personal data transmitted to another company.

Please note that we may ask you to verify your identity before responding to such requests.

Where you have been asked to consent to the processing of your personal data, you can withdraw consent, such as by contacting us using our contacts details below. Any withdrawal of consent will not affect the lawfulness of the processing based on your consent before the withdrawal. Please also note that where you withdraw consent, we will only stop processing your personal data that relates to the withdrawal of consent.

To exercise any of your rights in connection with your personal data, please contact us using the contact information in the “Contact Us” section below. If you are located in the United Kingdom or the EEA, you have the right to complain to a data protection authority in your country about our collection and use of your personal data.

14. Contact Us

If you have any questions regarding this Privacy Policy or about your privacy when using our Services, please contact us at: support@vitaminology.co.